GENERAL TERMS AND CONDITIONS OF SALE
CONDITIONS OF CANCELLATION AND MODIFICATION
If you made your reservation on our website or through an online travel agency, you can cancel or modify your reservation only via the link in your confirmation email and according to the terms of sale.
If you made your reservation directly with the hotel, any cancellation or modification must reach us in writing only by sending an email or fax. The cancellation or modification of the reservation is then validated only with a confirmation or cancellation reference.
CANCELLATION OR MODIFICATION FEES
If you have booked an offer with flexible cancellation conditions (BAR, RACK, or PACKAGE rates): D-3 days before arrival: Cancellation / Modification free of charge.
D-2 days until midnight, Paris time or in case of no-show at the Hotel: Cancellation / modification fee of one night's amount
If you have booked a non-cancellable/non-refundable offer (PROMO or SMART rates): The entire stay is charged at 100% at the time of booking.
This amount is neither cancellable nor changeable, and stay dates cannot be changed.
TAXES
Rates are displayed excluding VAT and tourist tax.
CHECK-IN / CHECK-OUT TIME
Your room will be available at the reception from the time indicated below:
Check-in time (from): 3:00 PM
Check-out time: 12:00 PM
On your departure day, you must vacate your room no later than the time indicated above. Charging for an extra night may result from non-compliance with this check-out time.
Early access to the room or late departure must be requested and validated with a Reception manager on your arrival or departure day only and may result in additional charges.
It is recommended to use the "Comments or additional information" box in the reservation form or notify us by email to indicate your estimated arrival time, especially if it is before the scheduled arrival time.
PROCEDURE TO FOLLOW ON ARRIVAL
Upon arrival, the guest and accompanying persons must provide a valid ID matching the name of the room reservation:
• Identity Card or Passport for European Nationals
• Passports for all other nationals.
Furthermore, the name on the credit card used for the reservation must match the ID provided and must be presented upon arrival if a prepayment was made at the time of booking.
If the room was reserved by a third party, the person present must provide a new credit card in their name matching their own ID.
Any extras (bar, room service, etc.) not included in the rates are subject to a credit card guarantee or cash – an amount of 100€ per night will be requested at the start of your stay.
Extras will be validated with the guest at the end of the stay upon departure.
If cash has been deposited as a guarantee and no extras have been billed, they will be returned to the guest.
Minors cannot stay in our establishment without the presence of a legal guardian.
ADDITIONAL PERSON IN ROOM
An extra bed can be added in some of our Deluxe, Duplex-Loft, Junior Suite, Suite, and Executive Suite rooms.
Additional charges of 175 € per night will be added to your bill for an extra person over 11 years old in the room.
Children under 12 and babies are welcomed free of charge subject to availability and if the room allows (Deluxe, Loft, Junior Suite, Suite, Executive Suite categories only). The maximum occupancy of our rooms is 3 people. For more details, please contact the reception.
The identity of each person staying at the hotel must be mentioned at the time of booking and must provide a valid ID upon arrival at the hotel.
SPECIAL CONDITIONS FOR GROUPS
From 5 rooms, all reservations are considered group reservations. Thus, specific terms of sale may apply.
PAYMENT AND RESERVATION VALIDATION
Payments must be made with one of the cards listed below, through our secure internet pages or directly with the hotel.
A pre-authorization of the amount of the first night may be made by the hotel at the time of booking.
VISA / EUROCARD – MASTERCARD / AMERICAN EXPRESS: for guarantee and prepayment. MAESTRO for on-site payment only.
PAYMENT AND BILLING CURRENCY
Your invoice will be issued in EUROS, but your credit card may be charged in your currency if your bank allows it (Fintrax system).
NON-SMOKING POLICY
Our establishment is entirely non-smoking.
If this policy is not respected, the cost of cleaning the room to eliminate tobacco odors, as well as the immobilization of the room, will be charged 400 Euros.
INCIDENTS, DAMAGES
The rooms made available to our customers are checked, functional, and in good condition. Our customers are invited to report any observed shortcomings immediately to the hotel reception. In case of damage, the hotel reserves the right to charge the customer the cost of repairs or replacement.
PET POLICY
We are happy to welcome dogs if they are well-behaved, clean, and small-sized, upon request only.
Additional charges of 40 Euros will apply per day and per pet in the room on your bill. However, please note that our four-legged friends are not allowed in the dining areas of the establishment.
PARKING
We inform you that a covered parking lot is located near the hotel (Parking Mazarine located at 27 rue Mazarine). A pedestrian access is located in front of the hotel. The rate is 50 Euros per day.
GENERAL DATA PROTECTION REGULATION
The General Data Protection Regulation (GDPR) came into effect on May 25, 2018. This regulation was adopted at the European level to reform data protection rules in the EU by updating and modernizing existing standards (1995 European directive).
Under your relationship with Hôtel d’Aubusson Paris, your personal and/or professional contact details are currently stored internally at 33 rue Dauphine in Paris on a secure server. None of your information is rented or sold.
We wish to ensure your consent for us to keep your contact details and to receive information related to our news and services (reservation confirmation, assistance before, during, and after your stay, satisfaction survey, personalized offers). If you disagree, you can exercise your rights of access, rectification, modification, deletion, or opposition by clicking on the unsubscribe link at the bottom of this email, by sending us an email at dpo@hoteldaubusson.com or by postal mail to: Hôtel d’Aubusson 33 rue Dauphine 75006 Paris.
BODY AND FACE CARE
We offer massages and facials in our SPA exclusively reserved for our clientele, between 9 AM and 7 PM (time of the last treatment).
MODIFICATION AND/OR CANCELLATION POLICY
If you wish to modify or cancel your reservation, please notify us at least 24 hours before the start of your treatment. In case of no-show or appointment canceled less than 24 hours before the treatment, it will be charged at 100%.
